We have upgraded our intake process!
We are excited to announce that we are using a new patient portal! In our efforts to keep you and your health information safe, we have gone paperless. Our new patient portal system allows you to fill out your health information remotely. The portal is not only mobile friendly, but once you are a registered patient with us; our system will securely store your information should you return. This process saves you valuable time and decreases redundant requests for information every time you return to our practice. Stay tuned for more enhancements including mobile check in and mobile co-pay coming early in 2021!
Patients will receive information on the patient portal directly to their email when scheduling an evaluation. This email will be sent from the Pinnacle Rehabilitation Network and our EMR vendor, [email protected] . The subject is Pinnacle Rehabilitation Network Patient Portal Invitation.
Because we value your feedback, we have also implemented a new way of determining your overall satisfaction. The NPS (Net Promoter Score) is a nationally recognized and widely used method of measuring patient satisfaction. After your initial visit and at some points throughout your care you will receive a short satisfaction survey from us. We strive for 10/10 every time with every patient and use the information gathered from these surveys to improve care and to recognize staff.